Code of Conduct

Most apps only have to worry about what people post. ZSAMM has to worry about what happens after: a stranger reads your activity, gets on a bike, and rides into traffic next to you at 07:00 on a Sunday. That is the point of the product, and it is also why the standard here is higher than “don’t break the law”.

This is the behaviour we expect from everyone using ZSAMM — online and in person, at the meeting point and on the road. It applies to organisers and participants equally. Breaking it can cost you your account (see section 10).

The Terms of Use are the contract; this is what they mean in practice.

Be who you say you are. Turn up, or say you won’t. Ride and run in a way that doesn’t put anyone else at risk. Treat everyone as though they belong here, because they do. Take no for an answer. Look after the group’s privacy like it’s your own.

Use a real name and a photo that actually looks like you. The person who agrees to meet you is making a safety decision based on your profile, and they have no other way to check.

Don’t impersonate anyone, don’t present yourself as a club, brand, coach or business you don’t represent, and don’t run more than one account. Don’t claim qualifications you don’t hold — “I’m a certified guide” is a claim someone will rely on when they follow you down a descent.

They are. If you joined, go — and if you can’t, leave the activity in the app so the organiser sees an honest count. Standing up a person who came alone to a car park is a bigger deal than missing a reservation.

Be on time. Wait a reasonable few minutes for stragglers. If someone is clearly out of their depth, don’t drop them — shorten the route, ease off, or make sure they can get back safely.

Ride and run predictably: hold your line, call hazards, obey traffic law, and don’t half-wheel or push a pace the group didn’t agree to. Bring working equipment and lights, and know your own limits well enough to say when you’ve reached them.

Don’t turn up impaired. Don’t pressure anyone into a route, a pace, a descent or a distance they’ve said no to. If someone is hurt or in trouble, stop and help, and call emergency services before you worry about the app.

Beginners, slow people, people returning from injury, people new to the city, people who don’t look like the rest of the group. ZSAMM exists for exactly those people — a fast confident local already has someone to ride with.

No harassment, threats, bullying or stalking. No slurs, and nothing hateful or demeaning about race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, disability, age, body size or ability. No unwanted sexual attention, comments about someone’s body, or explicit content anywhere on ZSAMM.

Take no for an answer— the first time, whether it’s about a phone number, a photo, a lift home, or another ride. Someone joining an activity has agreed to the activity and nothing else. If you follow a person from activity to activity after they’ve made it clear they’d rather you didn’t, that is stalking, and we will treat it that way.

Describe the activity honestly — sport, pace, distance, difficulty, terrain, and what people need to bring. Over-selling a route gets someone stranded 40 km from home.

Pick a meeting point that is public, easy to find and safe to stand around in. Never your home address, and never somewhere you have no right to send a group. Say clearly if the activity is unsuitable for beginners — that is kinder than dropping them later.

If plans change, edit or cancel in the app. And if someone behaves badly at your activity, you don’t have to sort it out alone: report them.

Where a group of people will be, and when, is the most sensitive thing on ZSAMM. Don’t republish meeting points, attendee lists, or anyone’s routine outside the app. Don’t scrape or bulk-collect profiles or activities.

Ask before you photograph or film people at an activity, and take it down if they ask. Don’t share someone’s contact details, address, workplace or anything else about them without their say-so. Don’t use ZSAMM as a lead list: no unsolicited sales pitches, scams, referral spam, or repeated junk activities.

Report it. Every activity and profile has a report option — spam or a scam, adult or explicit content, harassment or hate, a fake or impersonating profile, a safety concern, or something else. Reports go to us, not to the person you reported.

Block them.Blocking works in both directions: you disappear from each other’s feeds, activities and attendee lists. The other person isn’t told. You never need a reason, and you never need our permission.

If someone is in danger, call your local emergency services first. Then tell us at hello@zsamm.cc. We are a small team and we are not an emergency service.

Depending on what happened, we may remove content, warn you, limit what your account can do, or suspend or delete it. Anything involving a credible threat, sexual content involving minors, or a risk to someone’s physical safety skips the warning and goes straight to removal, and to the authorities where the law requires it.

We’ll tell you why where it’s reasonable and lawful to do so, and you can reply to hello@zsamm.ccif you think we’ve got it wrong. We’d rather lose a user than let a group become somewhere people don’t feel safe turning up alone.